BioSam Product Guarantee and Return Policy

60-Day Money-Back Guarantee:

Eligibility: If you're not satisfied with any BioSam product for any reason, you may return it within 60 days of purchase for a full refund, excluding shipping costs.

Additional Rights: This guarantee does not affect your legal right to cancel.

Returning an Order:
Initial Contact: Before returning a product, contact our customer care team to request a return.

Order Information: Include your order number and details about the item and reason for return.

Packing Instructions: Securely pack the item. Include the invoice or packing slip, or write your order number and name on a separate paper.

Shipping: Return shipping labels are not provided. Obtain the returns address from customer care and get a proof of postage receipt when you send the item.

Promotional Items: If returning an order that included a free gift, the gift must also be returned to process the refund. Keeping the gift will result in its value being deducted from your refund.

Refund Processing: Refunds are issued to the original payment method.

Non-Eligible Returns: Empty product containers, returns after 60 days, and items purchased through resellers are not accepted.

Processing Time: Returns may take longer than usual to process. We appreciate your patience.

Order Cancellation:

Notification: Notify BioSam by email or letter within 14 days of receiving your order if you wish to cancel.

Return Shipping: After notification, return the items within 14 days at your expense.

Refund Details: BioSam will refund the purchase price, including standard postage (excluding taxes and duties other than VAT), within 14 days of receiving the cancellation notice.

Filing a Complaint:

Contact: Submit complaints about products or services via our website's contact page or email.

Response Time: We aim to respond within one day, with a maximum of 14 days.

Arbitration: If a complaint isn't resolved satisfactorily, it can be referred to the arbitration committee. BioSam participates in extra-judicial dispute settlement proceedings.

Additional Information:For more details, refer to our General Terms and Conditions